Terms & Conditions

Thank you for visiting directhairandbeauty.com.au. We want your shopping experience to be an enjoyable and positive one. By accessing our web site, you expressly consent and agree to all of the following terms and conditions. So please take a moment to review the Conditions of Use listed below.


Our company policy excludes all liability for any loss or damage including non delivery. If having a parcel delivered to a home address and no one is available at time of delivery, parcel will be left in a safe place on premises. The courier will NOT deliver to the post office. Therefore business address is best option for delivery.


We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honor all of our commitments, Direct Hair and Beauty Supplies shall have no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.

Your Account and Registration

First time buying you will have to register before being able to purchase, you will be authorized by head office before being able to purchase usually within a few hours of registering.
When you register, you are responsible for your password and account access and you are responsible for all actions that occur under your account and password. Any impersonations (i.e. false e-mail addresses or authority) will constitute a breach of these Conditions of Use.

Use Of Product

Direct Hair and Beauty Supplies accepts NO RESPONSIBILITY for any professional hair product application that has been applied outside the salon, as this is a trade store and you must be qualified or in training to be able to use professional haircare and a test patched should be done at all times.


If you have simply changed your mind or wish to cancel your order before it has been dispatched and want a refund a 20% restocking fee is applicable, as we have to cover bank and stocking charges, alternatively we can provide a store credit for the full value of your purchase. Please note that we are unable to accept returns on any ‘wet products’ as we have no way to ensure that they are un-contaminated.

We do not accept returns for scissors for change of mind or incorrect choice. The only time scissors will be replaced under warranty is if there is a fault.


Website License and Admission

A limited license granted by Direct Hair and Beauty Supplies allows for restricted access to our web site for personal use. Therefore, without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, or prices; any derivative use of our store, magazines or other content; any commercial use or resale of our store, magazine or other content. Restricted, non-exclusive and rescindable rights to create a link to our homepage are granted as long as the link does not portray Direct Hair and Beauty Supplies or any of our products in a derogatory, false or objectionable manner. You may not use our logo or product pictures as links without written consent. Any unauthorized use of our web site nullifies the permission or limited license granted by us.

Transfer of Risk and Title

Once we deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.

Email, Comments and Other Communication

This section pertains to any information you share with us beyond information having to do with the secure order process and your purchase information. We love and encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit is accurate, owned or controlled by you…and that it doesn’t conflict with these Conditions of Use. You also guarantee that you indemnify Direct Hair and Beauty Supplies and its partners from all claims resulting from the use by Direct Hair and Beauty Supplies of content or communications you’ve provided (i.e. reviews). Unless we explicitly express otherwise, when you submit content of any kind, you grant an irrevocable, non-exclusive, perpetual and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.


We hope to quickly correct any textual, graphical or factual errors in our website content. No matter what the error is, from a misspelled word, missing or incorrectly matched photograph, broken hyperlink, please Contact Us, and we will fix it ASAP. We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate. If a product you buy from us is not as described or as you perceived, your only course of action is a full refund within 7 days of purchase after you return the product in its complete and unused condition.

Further Questions

If you have any further questions about these Conditions of Use please Contact Us. We are always happy to hear from you.

Direct Hair and Beauty Supplies

ABN: 71 003 565 240
PHONE: 61 2 9638 4411
FAX: 61 2 9638 4511
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